Customer Support

Get in touch

Choose the channel that works best for you. We're here to help.

Email Support

For billing, account, and technical issues. We respond within 24 hours on business days.

support@cryptween.com

Send an email

Telegram Community

Join our official community channel for announcements, tips, and peer support.

@cryptween

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WhatsApp

Direct line for urgent beta-access issues. Available Mon–Fri, 9 AM–6 PM BRT.

+55 (11) 9692-12139

Start a chat

Support hours

Monday – Friday9:00 AM – 6:00 PM BRT
Saturday10:00 AM – 2:00 PM BRT
SundayClosed (email only)
Public holidaysEmail only — delayed response