How can we help?
Browse the most common questions below. Can't find an answer? Reach us at support@cryptween.com.
How do I connect my exchange account?
Go to Settings → Exchanges and paste your read-only API key and secret. Cryptween never requests write permissions or withdrawal access.
Which exchanges are supported?
We currently support Binance, Bybit, OKX, and Bitget. More exchanges are added with each beta release.
What does "collective positioning" mean?
Cryptween aggregates anonymised exposure data from all connected users to reveal crowding density, participation dynamics, and structural market states — without exposing any individual portfolio.
Is my API key stored on your servers?
API keys are encrypted at rest using AES-256 and are only used for read-only data pulls. We never store credentials in plain text.
How do I cancel my subscription?
You can cancel anytime from your account dashboard under Billing. Access continues until the end of the current billing period.
What happens to my data if I delete my account?
All personal identifiers are purged within 30 days of deletion. Anonymised aggregate metrics derived from your data may be retained for research purposes.
The desktop app won't open on Windows. What should I do?
Windows SmartScreen may block unsigned executables. Click "More info" → "Run anyway". We are in the process of obtaining code-signing certificates for the public launch.
How do I report a bug?
Open the in-app bug reporter (Help → Report a bug) or send an email to support@cryptween.com with steps to reproduce, your OS version, and a screenshot if possible.