Return & Refund Policy

Beta period

During the private beta, access to Cryptween is provided free of charge. No payment is collected, and therefore no refund is applicable. Beta participants may stop using the platform at any time without any obligation.

Paid licenses

Once paid licenses are introduced (expected Q4 2026), each license is minted as a unique ERC-721 non-fungible token, sent directly to your wallet through a Cryptween smart contract and paid from your own wallet. There is no credit card, no third-party payment processor, and no auto-renewing billing cycle — a license is valid for the term it was minted for and simply does not renew unless you purchase a new one.

Minting an ERC-721 token is a unique, irreversible on-chain action. Once a license is minted to your wallet, Cryptween has no mechanism to reclaim it, invalidate it, or “undo” the purchase the way a card processor could reverse a charge. For this reason, all license purchases are final — there is no money-back guarantee, and Cryptween cannot offer a refund simply because you change your mind after purchase.

• →Platform-error compensation. If a verified error on Cryptween's side results in a duplicate mint or an incorrect charge, Cryptween may, at its sole discretion, send a compensating transfer to the affected wallet. This is a goodwill payment, not a reversal — the original license remains in your wallet.
• →No cancellation needed. Licenses are not auto-renewing, so there is nothing to cancel. You keep access for the term the license was minted for; no partial refunds are issued for unused time.
• →Service interruptions. In the event of a platform outage lasting more than 48 consecutive hours, affected license holders may receive a complimentary extension of their license term, at Cryptween's discretion.
• →Network fees. Blockchain network (gas) fees paid at the time of purchase are collected by the network, not Cryptween, and are never refundable.

Reporting a purchase issue

Send an email to billing@cryptween.com with the subject line “Purchase Issue” and include the wallet address and transaction hash involved, plus a description of the error. Reports are reviewed case by case; this process is for verified platform errors, not general refund requests.

Exceptions

Refunds will not be issued in cases of account suspension due to violation of our Terms & Conditions, including but not limited to abuse of the platform, data scraping, or fraudulent activity.