Return & Refund Policy

Beta period

During the private beta, access to Cryptween is provided free of charge. No payment is collected, and therefore no refund is applicable. Beta participants may stop using the platform at any time without any obligation.

Paid subscriptions

Once paid plans are introduced (expected Q4 2026), the following policy will apply:

• →14-day money-back guarantee. If you are not satisfied within the first 14 days of a new paid subscription, contact us for a full refund — no questions asked.
• →Cancellation. You may cancel your subscription at any time from your account dashboard. You will retain access until the end of the current billing period; no partial refunds are issued for unused days beyond the 14-day window.
• →Service interruptions. In the event of a platform outage lasting more than 48 consecutive hours, affected subscribers will receive a pro-rata credit toward their next billing cycle.
• →Annual plans. Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, a pro-rata refund for the remaining months may be issued at Cryptween's discretion.

How to request a refund

Send an email to billing@cryptween.com with the subject line “Refund Request” and include your registered email address and the reason for your request. We process refunds within 5–10 business days.

Exceptions

Refunds will not be issued in cases of account suspension due to violation of our Terms & Conditions, including but not limited to abuse of the platform, data scraping, or fraudulent activity.